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Sharon (Lihi Zemel) lives with her grandfather (Ilan Dar) in a quiet neighborhood in front of the forest. She starts working from home in a customer service product marketing company- AFR with a help of a strange persona- Kennedy (portrayed by the New York City native- Klara Landrat). She navigates between answering calls and making jewelry - her true passion. While all calls must be answered she's given an alias to protect her privacy - Billy. The job however turns out to be more complex than she expects. Dealing with an unbearable client who wants his money back (Shlomo Sadan) seems rather a small task in comparison the traumatic letters of unrequited love she's receiving addressed to: Billy. .