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When the world stopped in March 2020, Flight Centre Travel Group was a business on its knees, in an industry grounded. In the face of a global pandemic, when every decision counts, this documentary dives into how the business and people dealt with the blow. Retold by some of the people who were integral to the formulation of the response plans, this documentary celebrates how a strong culture of ownership, egalitarianism and irreverence became the compass as they navigated an industry in crisis.