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Mr. Spin (Gian Franco Tordi), an over the top eccentric, hyper, impatient and impulsive Mystery Shopper, is accompanied by his loyal and patient assistant Ravi (Raphael Wiedemann) as they arrive in St. Moritz to quality check the best 5-star Hotel in Switzerland. In the London office, Jackie (Claudia Aerni), the office manager of the very successful " Mystery Stars" company, is in constant contact with Mr. Spin and Ravi in, to be of assistance as well as to receive insight for the daily reports. Although not an easy task for either, Ravi, forced to understand and support to Mr. Spin, and Jackie, always there to listen and adapt, the team is perfect. Affected by a mild adhd disorder, Mr. Spin's outstanding work reputation and unconventional approaches, which are influenced by his passions, make the Hotel quality check and the keeping of the 5-star ranking a bit more difficult.