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The Customer Experience
Release Date: 2013-11-30
Core Customer I.T.
Release Date: 2014-01-03
The Scale of Core Customer Values
Release Date: 2014-02-24
A Diversified and Personalised Service
Release Date: 2014-04-25
Customer's Cash?
Release Date: 2014-06-11
The Power of Portable
Release Date: 2014-07-11
Understanding Innovation
Release Date: 2014-08-26
The Ultimate Contact Centre Part 1
Release Date: 2014-09-30
The Ultimate Contact Centre Part 2
Release Date: 2014-10-31
The Ultimate Contact Centre Part 3
Release Date: 2014-11-27
The Ultimate Contact Centre Part 4
Release Date: 2015-01-13
The Ultimate Contact Centre Part 5
Release Date: 2015-02-10
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