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Charley's company, which owns a dating app, is threatened after her boyfriend breaks up with her and writes an article about their relationship. One of her employees persuades her to meet Liam, who works in public relationship and media crises. He recommends that instead of hiding and focusing on new features in the app (which is her immediate reaction), she should confront the criticism by going out and using the app publicly. Charley refuses, but eventually realizes that she truly needs Liam's help. He invests time and energy in getting her to turn the situation around.