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Created the airline safety AirSafe.com in 1996 to provide the public with useful information on airline safety, fear of flying, plane crashes, TSA security, and other issues that concern the traveling public. While an airline safety engineer at Boeing, was directly involved in numerous plane crash investigations, including TWA flight 800, and was part of the engineering development team for the 777. In addition to writing several books on aviation safety and security, also written the book online safety book Parenting and the Internet. Has been a frequent on-air aviation expert on CNN, CBS, NBC, ABC, MSNBC, Fox News, CBC, BBC, Discovery Channel, NPR, and numerous other major news media outlets around the world. From 2013 to 2016, he was also a Special Contributor for transportation issues at Al Jazeera America and since 2018 he has made several appearances in the aviation safety series Air Emergency (also known as Mayday or Air Crash Investigations).